ISO 20000:2011 Certification

Information IT Services Management System

ISO/IEC 20000, like its BS 15000 predecessor, was originally developed to reflect best practice guidance contained within the ITIL (Information Technology Infrastructure Library) framework (reference needed), although it equally supports other IT service management frameworks and approaches including Microsoft Operations Framework and components of ISACA's COBIT framework. The differentiation between ISO/IEC 20000 and BS 15000 has been addressed by Jenny Dugmore.

ISO 20000-1 is currently undergoing revision by ISO, specifically ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance. The proposed revision is currently in the DIS stage (40.60) as of the end of December 2017, when voting on the proposed revision was closed. Ratification of the new standard, which will be realigned to the new ISO Directive 1, Annex SL management system structure, is expect to be formally released in the summer of 2018. At that point certified entities will enter a three year transition period to update to the new version of ISO 20000-1.

Advantages :

• a service provider that intends to demonstrate conformity to the requirements of ISO/IEC 20000 1:2011 and is seeking guidance on the use of CMMI-SVC to establish and maintain the SMS and the services
• a service provider that has demonstrated conformity to the requirements of ISO/IEC 20000 1:2011 and is seeking guidance on ways to use CMMI-SVC to improve the SMS and the services
• a service provider that already uses CMMI-SVC and is seeking guidance on how CMMI-SVC can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000 1:2011
• an appraiser or assessor who wishes to understand the use of CMMI-SVC as support for the requirements specified in ISO/IEC 20000 1:2011.